City News
New online licence and permit web tools improve customer service
The City of Toronto has launched new online services that will save businesses requiring a licence or a permit much-valued time and energy. The Municipal Licensing and Standards division has launched three web applications aimed at improving customer service.
These improvements to accessing City services are part of the City of Toronto’s eService Strategic Plan, a plan that aims to increase access to City services, ensuring they are accessible to residents and businesses when they need to access them and in the method they prefer. The City has recognized the importance of continually striving to improve service delivery channels, and the eService Strategic Plan will help the City meet this goal.
The new services now available online are A-Frame Applications, Licence Renewal Payment and Licence Status Look-up. Customers can now access licensing information from their home or business, 24 hours a day, seven days a week.
Part of 311, the new online application for A-Frame signs allows qualifying businesses to apply for a temporary sign permit online. Provided all the necessary information accompanies the online application, the permit can be issued without having the customer come to a city office in person.
The second new online tool assists current licenced businesses in renewing their annual licenses. The online licence renewal payment system accepts payment for most licence renewals online. It’s fast, easy and convenient. This renewal is especially useful for taxi drivers, stationary business operators and others whose licence renewal simply involves payment of the renewal fee.
The third new web service, online licence status look-up, allows citizens to check the licence status of businesses in Toronto. Examples of businesses that are of particular interest to citizens are restaurants, contractors and many other stationary businesses. The City always recommends that citizens hire licenced contractors when hiring someone to do work at your home or business, and many businesses in Toronto require a licence to legally operate. Municipal Licensing & Standards issues those licences to different types of businesses and trades, and the system is now in place to allow citizens to check that licence status from their home or mobile device.
For more information, visit http://www.toronto.c.../licensing
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Posted: Friday June 11th
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